Complaints & Feedback

At WeCare Finance, we genuinely care about your experience.
If something hasn’t gone the way you expected, we want to know.
Your feedback helps us improve.

How to Make a Complaint

We’ve made it easy to get in touch with us through multiple channels.

Email Us

support@wecarefinance.co.nz

Send us a detailed message and we’ll
respond promptly

Call Us

0800-550-350

Mon–Fri, 9am–5pm
Speak directly with our support team

Write to Us

We Care Finance

Hamilton,
New Zealand

What Happens Next

Here’s our simple process for handling your complaint or feedback.

Acknowledgement

We will acknowledge your complaint within 2 business days and provide you with a reference number for tracking.

Investigation

Our team will review the issue thoroughly and may request additional information to ensure we understand your concerns completely.

Resolution

We aim to resolve your complaint within 10 working days.

If more time is needed, we will keep you updated on our progress and provide regular communication.

If You’re Not Satisfied

If our response doesn’t resolve your concerns, you can take your complaint
to our independent dispute resolution provider:

Independent Dispute Resolution Service

Financial Services Complaints Ltd (FSCL)

www.fscl.org.nz

complaints@fscl.org.nz

0800 347 257

This service is free and fully independent